My son gave me this vacuum as a gift Christmas of 2006. When it works, it is great and really picks up the pet hair. HOWEVER, plan on it "visiting" the repair shop frequently for a new brush roller and belt. In 3 years time, the vacuum went thru 6 roller brushes and belts at a cost of $55.00 (including labor), per "visit".
Being disabled with lung cancer and other related health problems, it was easier to pay for a repair than it was to come up with the money to purchase a new vacuum and as I said, when it worked it worked great.
I contacted Bissell by telephone more than once about this problem. They did nothing for me other than be polite and tell me "this part is not covered under warranty ". Don't bother emailing them, they won't reply.
This vacuum did not get "heavy" use. It was used once a week for an hour to an hour and a half by the person who comes into clean and grocery shop for me. It was used on low pile carpet and wasn't used on the lowest setting in an attempt to have the roller brush last longer, which didn't work. It was thoroughly cleaned after each and every use.
Yesterday, the vacuum went into the shop again for yet another brush roller and belt. The guy who owns the repair shop sent my housekeepr home with a brand new Eureka Maxima vacuum and told her to tell me to try it out and that it would do the same type of cleaning job that the Bissell would. That he COULD NOT and WOULD NOT allow me to put one more dime into repairing the Bissell.
The Eureka picks up and cleans just as much if not more pet hair and dander.
In closing, I wish people wouldn't write 5 Star reviews on a product right after the first or second use. Use the product for awhile.
(366 customers reviews)
Customers Rating=3.5 / 5.0
More Detail For Bissell Pet Hair Eraser Dual Cyclonic Upright Vacuum 3920
- Upright bagless vacuum cleaner with powerful 12 amp motor
- 2-stage cyclonic action provides superior suction for removing dirt and pet hair
- On-board tools include dusting brush, crevice tool, pet-hair lifter, TurboBrush, and more
- 7 manual carpet-height settings; HEPA filtration; cord wrap and carrying handle
- Measures 15-1/4 by 15 by 45 inches; 1-year limited warranty
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