I have been the happy and impressed owner of the two previous models of Maytag portables in this same class (full size portables). They generally outperformed everyone's built-in's that we knew of.
Our last one needed some rack replacements and my wife wanted white. To put parts on the old beast (which had never had a single service call) would have cost around $250. So who wouldn't look at $500 for a new one and do that? I should have listened to my wife!
On day one the door made odd noises and didn't go down all the way. After 3 months and many calls it was finally working as it should have. The tech explained that our old unit had a metal tub and the new models have plastic and they bend more easily.
We are 4 months short of the 2 year mark and here are the problems:
*) Chipboard top is disintegrating over the steam port due to exposure to steam - previous two models NEVER did this.
*) Leaks from front left side
*) Does not drain about 1 out of every 10 washes
*) silverware rack is giving out on the bottom. We never put sharp knives in our racks and the previous two units the silverware rack lasted 5+ years.
*) Door now sags about 3 inches lower than it should
I called Maytag "Customer Experience" - and it take forever to get anyone on the phone (just don't answer any voice prompts and after about 3 minutes of pesting to push buttons, you will get a human). They don't acknowledge any service problems or quality issues - but the guy knew I knew otherwise because I told him I'm a third time buyer. Since it's out of the 1 year warranty, they won't do a thing.
Our extended warranty does not cover "cosmetic" things - which apparently includes silverware racks! Don't rely on the comfort of an extended warranty - you still have to spend way too much time calling, following up, being present for maintenance - very painful - extended warranties do not compensate for product quality.
If you start to have these problems inside of one year -address them immediately - maybe you'll get to the magic "lemon law" limitation of 3 service calls for the same thing and they have to replace it.
Maytag - you have effectively taken me from being an impressed, bragging rights client to "will never purchase again" in one sale.
(1 customers reviews)
Customers Rating=1.0 / 5.0
More Detail For Maytag 24 Jetclean Plus MDC4809AWW White Portable Tall Tub Dishwwasher
- 4 Wash Cycles3 Wash OptionsHard Food DisposerPlastic InteriorSilence Rating of 64 dB
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